Introducing Connie, the face behind the front desk.She is most in touch with waitlist clients, in-house clients and alumni. The waitlist clients generally number 100 or so and each one of them is required to call daily to let us know how they are doing. Admittance to the day program, or the residential program, is done from the main waitlist. We have other waitlists for specific population groups and they are separate from the main list. I talk to many mothers and fathers who are trying to find help for their child and I try to provide them with information that will help. I receive calls from as far away as Nova Scotia. Spend time talking with the parents about our Family Healing Program and how it will help them in their understanding of the addict/alcoholic. They are grateful for the information I provide. All of these different contacts are satisfying and I am grateful to be of help. I also let all of these contacts know that I am also in recovery and we share and laugh about certain circumstances.